We are happy to ship any order to Canada, Europe, Asia, Down Under, South America, or any other continent. International shipping is based on weight and destination and all  orders are shipped via USPS. Costs are based on weight and destination. At checkout, choose the shipping method that best fits your needs. If this is the first time you are doing business with us, you must make payment in US funds before the order is shipped. You may send an International Money Order, Cash, or wire funds to our bank. After a relationship has been established we may accept other forms of payment from you.





 

INTERNATIONAL SHIPPING POLICY (Please Read)
Once your credit card has been charged and your order has been shipped, the following policies apply.

Every order we ship is double checked by our staff before it is packed. However, once a package leaves the US with an international destination we can no longer be held responsible if something happens to it, you assume all the risk. You, the customer, accept all responsibility for your package once it arrives in your country. This includes the actual delivery to your location. We're sorry, but if the package never gets delivered it is still your responsibility and you are agreeing not to contest any credit card charges relating to your package. In most cases we will have proof that it arrived in your country and will keep a copy for our records.

DOMESTIC SHIPPING:
Shipping to any state in the USA is $6.75 for orders up to a $25.00, $8.95 for orders $25.01 - $99.00, and FREE for any order over that amount. This INCLUDES Alaska & Hawaii.
Orders are shipped USPS Priority Mail and will usually be received in 2 to 3 business days from mailing.

SHIPPING POLICY:
 We strive to process orders within two business days. In the event that an item is back ordered, we will try to contact you with an estimated delivery time. We ship all domestic orders via USPS Priority Mail.


RETURN POLICY:
      Tobacco:  We will only accept refunds on tobacco if the tobacco you receive is not the tobacco you have ordered, in which case only unopened containers will be accepted for return and refund within 3 days of receipt, or if there is a physical problem with the tobacco itself, such as mold. Bulk tobacco may not be returned due to health concerns. Please make sure you are ordering what you actually want.
     Pipes:  Pipes may be returned for any reason up to 3 days after receipt, provided it is not smoked.  If you experience a 'burn-out' during the first few months, please contact us to arrange a return for a refund or exchange. We do not warranty pipes against excess wear and tear, such as tenon breakage, cracking from dropping, etc.
    We do not accept returns on the following: Pipes that have been smoked, altered, or repaired in any way. Unsealed tobacco tins, any bulk tobacco, and candy. Defective lighters should be returned to the Manufacturer as per their warranty instructions.
   Restocking Fee: At our discretion, based on circumstances, we will deduct a 15% re-stocking.    
   Shipping Charges: If a returned item was shipped to you without charge, a shipping fee will be deducted from the total cost of the return.

We adhere to a VERY STRICT privacy policy, and under no circumstances will any names on our mailing list be sold or used for ANY purpose other than to inform our customers about changes on this site. No information is kept server-side, and is always firewall protected.